Got a hot water problem?

No hot water? Always running out? Talk to us 24/7.


To install a Rheem, you'll need a plumber

Get in touch with your local Rheem Approved Plumber and ensure your install is done right.


Top Five Troubleshooting Topics


Please see the Owner Guide for your Heat Pump model.

Please contact your electricity provider to confirm the times when you pay off-peak, shoulder and peak tariffs for your electricity. Your water heater will be connected to an appropriate tariff (timed control), depending on its capacity, to ensure you have sufficient hot water for your needs. Twin element water heater models have the added benefit of using off peak tariffs to save money whilst providing an extra boost should it be needed. Please see the Owner Guide for your Storage Water Heater model.

Please locate your model number, serial number and the date of manufacture, found here, for your Rheem hot water system and call Rheem on 1300 556 036.

Please see the Owner Guide for your Storage Water Heater model.

Please see the Owner Guide for your Solar Hot Water System model.


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Can't find what you are looking for? Call Rheem Service on 131 031