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To install a Rheem, you'll need a plumber

Get in touch with your local Rheem Approved Plumber and ensure your install is done right.


Top Five Troubleshooting Topics


Please locate your model number, serial number and the date of manufacture, found here, for your Rheem hot water system and call Rheem on 1300 556 036.

The error code is displayed on the LED display panel on the front of your continuous flow water heater. Please refer to the below listing to see what your error codes means, then call Rheem Service to book a service call on 13 10 31.

 

Error Code

Fault Condition

Items To Check

03

EZ Link

Book service call

05

Imperfect Combustion Alarm

10

Abnormal low rate combustion

11

Ignition failure at start up

LPG users check Propane bottle level. Close hot tap, cycle power on and off at GPO and open hot tap again. If fault re-occurs book service call.

12

Flame failure during operation

14

Over heating

Book service call

 

15

Very high temperature

16

Outlet water temp too high

24

Operational switch faulty

29

Heat Exchanger Outlet Temp. Too Low

31

Inlet thermistor open circuit

32

Heat exchanger thermistor open circuit

33

Outlet thermistor open circuit

34

Ambient air thermistor open circuit

35

Thermistor connections crossed

51

Gas cut off malfunction (SV0 failure)

52

P.G.F.R control failure

56

Bypass solenoid failure

61

Abnormal fan speed or fan failure

65

Malfunction of water volume control motor

66

Water By-Pass Control Fault

71

G.I.S valve control failure

72

Detected false flame

73

Vent type control data failure

74

Communication problem between remote controller and water heater

75

76

79

Fan motor current detection failure

80

Gas cut off defective

81

No false flame detected

82

Functional problem on gas type circuit board

90

Decrease in fan motor ventilation.

99

Decrease in fan motor ventilation. (Operation stop)

Please see the Owner Guide for your Solar Hot Water System model.

Please see the Owner Guide for your heater model.

Please only conduct the basic maintenance specified for owners in your Owner’s Guide. All other maintenance must be made by an approved plumber. To find your local Rheem Plumber, contact us or call Rheem on 1300 556 036.  


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Can't find what you are looking for? Call Rheem Service on 131 031