Got a hot water problem?

No hot water? Always running out? Talk to us 24/7.


To install a Rheem, you'll need a plumber

Get in touch with your local Rheem Approved Plumber and ensure your install is done right.


Top Five Troubleshooting Topics


Please see the Owner Guide for your Storage Water Heater model and our gas relighting videos. 

Please see the Owner Guide for your Solar Hot Water System model.

Please locate your model number, serial number and the date of manufacture, found here, for your Rheem hot water system and call Rheem on 1300 556 036.

Please see the Owner Guide for your heater model.

There are many fault codes that can be shown through the amount of flashing lights on the heat pump controller. They do vary depending on the unit, either 310L or 325L. You can locate the description of these fault codes by accessing your Owner's Guide and Installation Instructions here.

If your system continues to flash fault codes, please call Rheem Service to book a service call on 13 10 31.


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Can't find what you are looking for? Call Rheem Service on 131 031