Got a hot water problem?

No hot water? Always running out? Talk to us 24/7.


To install a Rheem, you'll need a plumber

Get in touch with your local Rheem Approved Plumber and ensure your install is done right.


Top Five Troubleshooting Topics


The flow of hot water is not adequate to keep the water heater operating. This can be caused by flow restrictors and water saving low flow taps. You’ll need to have a plumber increase your hot water flow rate to a minimum of two to three litres per minute. To find your local Rheem Approved Plumber, contact us  or call Rheem Service on 1300 556 036.  

Please see the Owner Guide for your Storage Water Heater model.

Your local Rheem Plumber will pinpoint your ideal hot water system. They can supply Rheem products for a very competitive price and install them for you too. Another way to find the right hot water system for your home is to use our handy Help Me Decide tool

Please see the Owner Guide for your Continuous Flow Water Heater model.

There are many fault codes that can be shown through the amount of flashing lights on the heat pump controller. They do vary depending on the unit, either 310L or 325L. You can locate the description of these fault codes by accessing your Owner's Guide and Installation Instructions here.

If your system continues to flash fault codes, please call Rheem Service to book a service call on 13 10 31.


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Can't find what you are looking for? Call Rheem Service on 131 031