Troubleshooting Guide


Please locate the model number of your hot water system, then call Rheem Service on 13 10 31.

There are many fault codes that can be shown through the amount of flashing lights on the heat pump controller. They do vary depending on the unit, either 310L or 325L. You can locate the description of these fault codes by accessing your Owner's Guide and Installation Instructions here.

If your system continues to flash fault codes, please call Rheem Service to book a service call on 13 10 31.

The error code is displayed in the room temperature display. Please refer to the below listing to see what your error codes means, then call Rheem Service to book a service call on 13 10 31.

 

Error Code

Fault Condition

Action

03

Filter damage

 

 

 

 

 

 

BOOK SERVICE CALL WITH RHEEM SERVICE

PH: 13 10 31

05

Filter not cleared

11

Ignition Failure

12

Flame Failure

14

Thermo Switch Off (150⁰C)

Overheat Thermistor temp. too high

16

Room temp. too high

(40⁰C  10 min)

22

Tip-Over switch operate

31

Room temp. thermistor abnormal

33

Overheat thermistor abnormal

62

Abnormal fan speed

71

Gas solenoid valves circuit abnormal

Gas proportional control valve circuit abnormal

72

Detected false flame

Thermocouple circuit abnormal

73

Functional trouble on gas type circuit

 

 

H: High

L: Low

SW: Switch

Check out our Troubleshooting Guide for answers to some of the most common troubleshooting questions.

Please contact your electricity provider to confirm the times when you pay off-peak, shoulder and peak tariffs for your electricity. Your water heater will be connected to an appropriate tariff (timed control), depending on its capacity, to ensure you have sufficient hot water for your needs. Twin element water heater models have the added benefit of using off peak tariffs to save money whilst providing an extra boost should it be needed. Please see the Owner Guide for your Storage Water Heater model.

Please see the Owner Guide for your Storage Water Heater model and our gas relighting videos. 

Please see the Owner Guide for your Storage Water Heater model and our gas relighting videos

Please see the Owner Guide for your Storage Water Heater model.

Please see the Owner Guide for your Solar Hot Water System model.

Please see the Owner Guide for your Solar Hot Water System model.

The flow of hot water is not adequate to keep the water heater operating. This can be caused by flow restrictors and water saving low flow taps. You’ll need to have a plumber increase your hot water flow rate to a minimum of two to three litres per minute. To find your local Rheem Approved Plumber, contact us  or call Rheem Service on 1300 556 036.  

Please see the Owner Guide for your Continuous Flow Water Heater model.

Please see the Owner Guide for your Heat Pump model.

Please see the Owner Guide for your heater model.

Lowering the temperatures of your stored hot water will result in a greater level of hot water consumption. Therefore, it is unlikely to significantly reduce your gas or electricity consumption. Also, in order to meet the requirements of the Plumbing Code and for showers to operate correctly, it’s necessary to store your hot water at a minimum of 60օC.

The water temperature may be lower than usual due to heavy hot water usage. Also, this problem could be due to faulty tempering valve that is excessively cooling your hot water. Your local approved Plumber can test your system and replace the valve if necessary. To find your local Rheem Plumber, contact us  or call Rheem on 1300 556 036.  

Do you have a solar water heater? Check that the booster is being used as per the installation instructions for your model. If you have a timer installed, you will need to ensure that sufficient time is allowed to heat enough water to meet your household’s hot water needs

If you have a 50°C temperature limited water heater, then hot water to your whole house will be limited to 50°C

For showers to operate correctly, it’s necessary to store your hot water at a minimum of 60°C. 

 

If your water heater is fitted with a temperature limiting valve and the water is hotter than it should be, please call Rheem on 1300 556 036.  

 

If your hot water is hotter than it should be and you don’t have a temperature limiting valve installed, then you could:

  • Have the thermostat on your water heater adjusted downward (with a gas storage water heater you can do this yourself). Please note that gas storage must be set no lower than 60°C and a gas continuous flow booster for a solar system must be set no lower than 70°C

     
  • Ask your plumber to install a 50°C temperature limiting valve

 

To find your local Rheem Plumber, contact us  or call Rheem on 1300 556 036.  

Please locate your model number, serial number and the date of manufacture, found here, for your Rheem hot water system and call Rheem on 1300 556 036.

Your local Rheem Plumber will pinpoint your ideal hot water system. They can supply Rheem products for a very competitive price and install them for you too. Another way to find the right hot water system for your home is to use our handy Help Me Decide tool

Please only conduct the basic maintenance specified for owners in your Owner’s Guide. All other maintenance must be made by an approved plumber. To find your local Rheem Plumber, contact us or call Rheem on 1300 556 036.  

No. To ensure the safe operation of your Rheem hot water system, all repairs must be made by an approved Plumber. To find your local Rheem Plumber, contact us or call Rheem on 1300 556 036.

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