Rheem Service Terms and Conditions
| 1. No responsibility is accepted by the Company nor does the work include any costs or liability in relation to the replacement, repair or suitability of existing plumbing fittings, flue piping, floor covering, wiring, roofing or any other household effect. 2. Any additional work that is necessary before commencement / on completion of this job should be arranged by the customer. 3. The pricing is given and the specified work carried out on the basis that the customer covenants and warrants to us that the existing roofing, plumbing and wiring is in good order and condition and in a good state of repair and in the event that the existing roofing, wiring, and plumbing is not in good order and condition or in a good state of repair or not in accordance with the current requirements of gas, electric or water authorities, the customer acknowledges that we are under no responsibility whatsoever to repair or replace same. 4. The customer recognises that the specified work only involves the Company in the installation of a water heater in the specified property and consequently we are not in any way liable for any damage by or to the water heater or to the property caused by defective, insufficient or out of repair roofing, plumbing or wiring. 5. Any roof reinforcing required for solar installations will be chargeable to the customer. 6. If any changes occur due to local council by-laws, these will be charged in addition to quoted price. 7 Unless stated otherwise in the quotation the old heater will remain the responsibility of the owner for disposal. |
Warranty (1) Water heaters (dependent on model) - various conditions apply. (2) All plumbing and electrical work as specified in this quotation is carried out to comply with all relevant statutory codes and requirements - as per State Legislation. (3) Heater parts supplied and fitted outside heater warranty period - Parts 12 months - Labour 12 months. |
Warranties against defects Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: - to cancel your service contract with us; and, - to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. |
Scald protection Most customers require water above 60°C in their kitchens to effectively dissolve fats and other cooking residues. Water of this temperature has to be handled with care to avoid scald injuries. In the case of new homes, the law requires hot water to bathrooms to be limited to 50°C. This is also a requirement when a replacement water heater involves substantial alteration to the hot water plumbing. The device used to provide such protection is called a Tempering Valve or Thermostatic Mixing Valve, and can be either mechanical or electronic. Some devices offered in the market are not "fail safe" and should therefore be avoided. Equally, restricting the water heater's capability to 50°C is normally not acceptable, as it is then incapable of providing the required temperature at the kitchen. Customer satisfaction is more likely to come from a "split system" which delivers 60°C+ water to the kitchen and water at 50°C or below to all bathrooms and wash areas. |
Disclaimer The quotations for Scald Protection given by this Company are generally as per the requirements of Australian Standard AS3500.4. The Company makes no representations that obviate the need for consumer caution when dealing with high temperature fluids. |
Payment To confirm your booking for chargeable and partial warranty repairs we need to take a pre-authorisation fee. This temporary transaction places funds from your credit card or debit card on hold, we do not process the pre-authorisation until job completion. On job completion we will charge the full amount for works up to $700 for residential applications or $1400 for commercial applications. We will contact you before charging your card if charges exceed those amounts. For water heater installations, full payment is required before commencement. Where commercial water heaters need to be made to order, part payment is required when the quote is accepted for works to be scheduled. We also require an email address to which we send your invoice and receipt. If you are unable to provide an email address you will see the final charges reflected on your bank statement and a copy of your invoice can be mailed to your address if requested by calling 131 031. Rheem accepts the following credit and debit cards on which surcharges apply: MasterCard & Visa: 0.7% AMEX: 1.8% Debit cards: 0.2% Payment can also be made via direct deposit: Name: Rheem Australia BSB: 212 200 Account number: 83608504 Please provide your Service Quotation number for water heater installation payment, or your Tax Invoice number for all other jobs as the reference. |